Contact & grievances

Last updated 23 October 2026

Questions, problems or complaints: here's how to reach a real person at Viaraa.

1. Help with coins, calls or your account

Emailsupport@viaraa.in

Answered by a person, 9 am to 11 pm, every day (India time).

So we can help quickly, include:

  • your User ID (on your Profile and in your wallet);
  • for payments: the request ID (like CR-1007), the UTR, the amount and the date;
  • for calls: roughly when the call was and who it was with.

Refunds are explained in the Refund Policy.

2. Grievance Officer

For complaints about content, another user or host, a suspension, your personal data, or anything you feel we haven't handled fairly, write to our Grievance Officer:

Prem KumarGrievance Officer, Viaraauidesigner.premkumar@gmail.comL-148, 5th Main Rd, near Rajesh Jewellers, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
  • We acknowledge every complaint within 24 hours and resolve it within 15 days.
  • Intimate images or impersonation: if a call or profile shows you, or someone you act for, nude, in a sexual act, or impersonated, we act within 24 hours of your complaint.
  • Requests to remove other unlawful content are acted on within 72 hours.
  • If you're not happy with the Grievance Officer's decision, you can appeal to the Grievance Appellate Committee within 30 days at gac.gov.in.
  • For complaints about your personal data, you can also go to the Data Protection Board of India.

3. If someone is in danger

In an emergency, call 112. To report cyber crime, call 1930 or go to cybercrime.gov.in.

On a call you can end it, block or report the other person at any time. We look at reports about anyone who may be under 18 first.

4. Who runs Viaraa

Prem Kumar, sole proprietor of Viaraa TechnologiesL-148, 5th Main Rd, near Rajesh Jewellers, Sector 6, HSR Layout, Bengaluru, Karnataka 560102Website: viaraa.in