कम्युनिटी दिशानिर्देश

Viaraa is only for people aged 18 and over. Only the account holder may use an account or appear on a call, and nobody under 18 may ever be on camera, on the call or in the room.

Viaraa is a place for friendly conversation. Hosts are friendly people to talk to. They are not counsellors, therapists, doctors or any other kind of professional, and Viaraa is not a dating, escort or adult service.

Keep every call, chat, photo and profile fully clothed and free of sexual content. That means no:

• showing genitals, buttocks or breasts, or being in underwear, swimwear or see-through clothes on camera;
• undressing, or asking someone else to undress or show their body;
• sexual acts, touching yourself sexually, sexual gestures or showing sex toys;
• sexual talk, sexual role-play, or describing sexual acts or fantasies;
• sending, asking for or sharing nude or sexual photos, videos or voice messages, including ones of other people;
• sexual names, photos, Game IDs, group names or profile text.

• No offering, asking for or advertising sexual services, escorting or prostitution.
• No asking for, or offering, sexual or romantic attention in return for coins, gifts, money or anything else.
• No “sugar daddy” or similar arrangements, and no paying anyone to be your girlfriend, boyfriend or partner.
• Gifts are a thank-you for a good conversation, never payment for anything these rules don't allow.

• Don't share or ask for phone numbers, WhatsApp, Instagram, Telegram, Snapchat or other social media handles, email addresses, UPI IDs, home addresses or links.
• Don't ask anyone to move to another app, to pay outside Viaraa, or to meet in person.

This keeps you safe: on Viaraa, people can be blocked and reported, and our team can help. Contact details in chats are hidden automatically.

• No harassment, bullying, insults, threats or stalking, and no pressuring someone after they've said no.
• No sexual harassment, including unwanted comments about someone's body.
• No hate or discrimination because of caste, religion, gender, sexual orientation, disability, race, region or language.
• Anyone can end a call or leave a chat at any time, without giving a reason.

• Don't ask anyone for money, a recharge, a UPI payment, gift cards or a loan, and don't offer jobs, investments or deals.
• Never ask for, or share, an OTP, UPI PIN, password, or card or bank details.
• No fake payment screenshots, phishing links or tricks to get someone's account or money.

Viaraa will never ask for your OTP, UPI PIN or password. Coins are bought only on the Viaraa top-up page; anyone who asks you to pay them directly is breaking these rules.

• Use your own name or nickname, your own recent photos and your true age.
• Don't pretend to be someone else, such as another person, a celebrity or someone from Viaraa.
• No deepfakes or other AI-made or edited faces, voices or videos that change who you are, and no using someone else's photos.
• No fake or duplicate accounts, no selling or sharing accounts, and no bots or scripts.

• No threats of violence, and no showing or praising violence, cruelty, terrorism or violent groups.
• No encouraging or promoting suicide, self-harm, eating disorders or dangerous challenges.

If you're struggling, or someone tells you they are, Viaraa can't help in a crisis. Call Tele-MANAS on 14416 (free, 24×7, run by the Government of India) or 112 in an emergency, go to the nearest hospital, and involve someone you trust.

• No buying, selling or promoting drugs, weapons, alcohol, tobacco, fake goods or anything else illegal or regulated.
• No betting, gambling, lotteries or satta, and no promoting betting or gambling apps.
• Games on Viaraa are only for fun. Coins can never be bet on a game, and nobody may pay or ask for anything because of a game or its result.

• Don't record, screenshot, screen-record or stream a call or chat without the other person's consent, and never share it.
• Don't share anyone's photos, voice, personal details or location without their consent.

• Treat the national flag, the national anthem and other national symbols with respect.
• Nothing that threatens India's unity, integrity, security or sovereignty, friendly relations with other countries, or public order.
• No false information meant to mislead or cause harm, and no content that breaks someone's copyright or trademark.

Viaraa has zero tolerance for child sexual abuse and exploitation. We follow India's laws on child safety, including the Protection of Children from Sexual Offences (POCSO) Act, 2012, the Information Technology Act, 2000 and the IT Rules, 2021.

Never, anywhere on Viaraa:

• any content that shows or describes the sexual abuse of a child, whether real, drawn or made with AI;
• sexualising a child in any way, in words, photos, videos or role-play;
• grooming: building trust with a child to abuse or exploit them, or asking a child for photos, contact details or to meet;
• threatening to share someone's intimate images (sextortion), or any form of child trafficking;
• letting a child use an account, appear on a call or be in the room during one.

How we keep children off Viaraa. Everyone confirms they're 18 or older to sign up, and every host is checked with a live selfie video before approval. Contact details are hidden in chats, our automatic tools can check photos and video calls for nudity, and our team reviews reports about anyone who may be under 18 first.

How to report. In the app, tap Report on the call, chat, profile, game or group and choose "Looks under 18" or the closest reason. You can also write to us from Help, or email grievances@viaraa.in with "Child safety" in the subject; you don't need an account. Tell us the User ID or name, and when it happened. Please don't download, save or forward abusive images, even to report them. If a child is in danger right now, call 112 or Childline on 1098.

What we do. We remove the content and permanently close the accounts involved, and we keep the evidence the law requires. We report child sexual abuse material and exploitation to the Indian authorities, including through the National Cyber Crime Reporting Portal (cybercrime.gov.in) and the police, and to other authorities as the law requires, and we work with law enforcement on their investigations.

Our child-safety contact is our Grievance Officer, Prem Kumar, at grievances@viaraa.in. They can answer questions about these standards and how we apply them.

We find problems through reports, our automatic tools and our team's checks, and a person reviews every report. Depending on how serious it is, we may:

• remove a photo, message, name or other content;
• give a warning;
• end a live call;
• suspend the account for a while, or close it for good;
• hold a host's payouts, take back earnings from calls that broke the rules, and, when a host shares her phone number, social media, UPI ID or QR code with callers or asks to be paid outside Viaraa, not pay any of her earnings still unpaid, as the Host Guidelines explain;
• report it to the police or other authorities, and share information with them where the law requires.

Serious harm, such as anything involving a child, sexual services, threats or scams, can lead to the account being closed straight away, without a warning. Someone whose account was closed may not make a new one.

If you think we got a decision wrong, email our Grievance Officer at grievances@viaraa.in within 30 days. Include your User ID and why you think it was a mistake. A person looks at it again, with anything new you tell us, and we reply within 15 days.

If you're still not happy, you can appeal to the Grievance Appellate Committee at gac.gov.in. More ways to reach us are on the Contact page.